Shipping Policy

Zouq Mart delivers products across Pakistan through courier and delivery services.

Order Processing

Orders are normally processed within 1–2 business days after confirmation.

For some orders, we may contact the customer by phone or message to confirm the order and delivery details.

Delivery Time

Estimated delivery time is generally 2–5 business days, depending on the customer's location and courier service.

Remote areas may require additional delivery time.

Delivery times are estimates and may be affected by weather, public holidays, courier delays, address issues, or other circumstances beyond our control.

Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

The customer is responsible for providing a complete and accurate delivery address and an active phone number.

Delivery Attempts

The courier may make multiple delivery attempts according to its own delivery procedures.

If the customer is unavailable or provides an incorrect/incomplete address, the delivery may be delayed or the order may be returned to Zouq Mart.

Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering process or communicated to the customer before dispatch.

Some products or promotional offers may include free delivery.

Wrong or Incomplete Address

Customers should carefully check their name, phone number, city, and complete delivery address before placing an order.

Zouq Mart is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Order Cancellation

An order may be cancelled before dispatch by contacting Zouq Mart as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

Contact

For shipping-related questions, customers can contact Zouq Mart using the contact information provided on our website.